Large hotels and resorts typically have lots of different products and services for people to buy, more maintenance requests and more complicated reservation and scheduling needs. The larger the property, the more robust a system you’ll need. If you do go with a single unified product, be sure to consider how the needs of each property differ-you may only have one hotel in Las Vegas, but it will need some of the features associated with Casino Management Software, which may necessarily impact your purchase decision.
#HOTEL CUSTOMER MANAGEMENT SOFTWARE MANUAL#
Ask yourself how much-and what kind of-information you want to gather from each of your properties, and whether it needs to come in automatically or if manual reporting will be sufficient. At the other side of the table, if you represent a brand with multiple properties, you need to determine whether you want a single hotel PMS across them all or allow them to choose for themselves.
#HOTEL CUSTOMER MANAGEMENT SOFTWARE SOFTWARE#
Make sure you discuss your software options with the franchise to get their input on which products are recommended and why. Many franchises have specific rules on what hospitality software can be used, while others, such as Holiday Inn, allow their franchisees to make the decision for themselves. Hotel management software buyers typically fall into one of the following categories:įranchises. It allows you to monitor guest profiles, activity history and participation in loyalty programs to optimize rewards programs and sales and marketing tactics. Hotel CRM software takes all the information you have about a customer and uses it to support customer loyalty and retention. In the hospitality industry it’s used to allow customers to pay for, or charge to their room, products and services like restaurant meals, room service, incidentals like mini-bar items or pay-per-view, Wi-Fi, health club/spa services etc.Īn essential function, it’s important that hospitality management software tracks the property ownership/rental information (leases, taxes etc.) as well as tracking work orders, scheduling preventative maintenance and communicating with maintenance staff. POS systems are typically used for restaurants and retail stores. This includes organizing check-ins and check-outs, coding keycards, scheduling wakeup calls and tracking progress of cleaning staff, assigning them to specific rooms or tasks as necessary. Meanwhile, you need an employee reservations system that facilitates room scheduling and availability, making it easy to identify vacancies, reservations and occupancies visually and/or through custom searches. Hotels need an effective customer-facing site that not only lets their guests book reservations online, but also integrate seamlessly with third-party booking engines. Other essential features of hotel software systems include: Reservations These features should be customized specifically for the hospitality industry to simplify and speed up your management and accounting processes-or, if they are not part of the software itself, should be compatible with the software you have. Hotel property management systems should have strong reporting capabilities, as well as on-board business functions like accounting and employee scheduling. These functions include reservations, employee scheduling, accounting, property/maintenance management and customer relationship management.Ĭommon Features of Hotel Management SoftwareĮvaluating Hotel and Hospitality Management Software Hotel and hospitality management software are tools that perform essential financial and organizational functions for hotels, motels, resorts and bed & breakfasts, as well as condos, RV parks and other forms of lodging.